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FAQs

MailBoss Product Features

  1. Is the MailBoss US Mail approved?
  2. What does it mean if a locking mailbox is US Mail approved?
  3. Is the Mail Boss 100% theft proof?
  4. How many different models of the MailBoss are there?
  5. What is included with the Mail Boss?
  6. What are the dimensions of these mailboxes?
  7. How much does the MailBoss weigh?

MailBoss Installation

  1. Is the MailBoss difficult to install?
  2. Can I use my own post to mount the Mail Boss?
  3. Should I choose an In-Ground or Surface Mount post?
  4. Do I need to use a Base Plate for the Curbside Mail Boss?
  5. Can I install more than one MailBoss on a single post?

Incoming/Outgoing Mail

  1. Does the mail carrier need a key?
  2. May I receive small packages using a Mail Boss?
  3. How secure is my outgoing mail?

Placing Your Order

  1. Can I purchase the Mail Boss safely online?
  2. Where can I find the Mail Boss in retail stores?
  3. What is your Privacy and Security policy for online purchases?
  4. Do I need to log in to make a purchase?
  5. What methods of payment do you accept?
  6. How do I pay by check or money order?
  7. Do you charge sales tax?

Shipping and Delivery

  1. What are US shipping rates for the mailbox?
  2. How long does it take for my Mail Boss to arrive?
  3. What about order tracking?
  4. What about international delivery?

Post-Sale Inquiries

  1. What is your return policy?
  2. What if the product is defective?
  3. What is your product warranty?

MailBoss Customer Questions

  1. Will my standard wooden post work for installation or will I need an adaptor plate? (Colin C.)
  2. How do I remove the reflective house numbers? (John G.)
  3. How deep should the in-ground post be buried with heavy frost? (Bob)
  4. How many unique lock combinations are there for the Townhouse? (Rod D.)

MailBoss Product Features

  1. Is the MailBoss US Mail approved?

    2. Yes, all of the curbside Mail Boss security locking mailboxes have been approved by the US Postmaster General.
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  2. What does it mean if a locking mailbox is US Mail approved?

    3. In order to stamp “US Mail approved by the Postmaster General” on a mailbox, the manufacturer must demonstrate that their manufacturing process is sound, and that the product meets a certain level of quality and integrity when subjected to harsh environmental conditions. However, the USPS does not include level of security as criteria for approval. In fact, we have found that the vast majority of US Mail approved security mailboxes can be opened with a small screwdriver and very little effort. Some can even be broken into by hand!
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  3. Is the Mail Boss 100% theft proof?

    4. No mailbox is 100% theft proof. However, we have spent hours trying to break into the Mail Boss with little success. Most US Mail approved locking mailboxes on the market can be opened in a matter of seconds with a screwdriver, or even by hand. Unlike “secure” 18 gauge to 22 gauge steel, aluminum or plastic mailboxes that we have shown can be bent, broken, and destroyed with minimal effort, the Mail Boss is a formidable mailbox. The patented lock design of the Mail Boss features a positive door locking system, which prevents thieves from prying the door open. The Mail Boss is constructed of galvanized 12-gauge and 14-gauge powder-coated steel for ultimate strength and durability.
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  4. How many different models of the MailBossTM are there?

    5. The Mail BossTM comes in three models: the Curbside, the Metro, and the Townhouse. The Curbside model is a single unit for one house. It features a mounting plate on the bottom, which allows you to attach the curbside mailbox to our post or your own, with its many options for attachment. The Metro and the Townhouse are wall mount models, usually mounted against the side of a house. However, both the Metro and the Townhouse could be mounted to our posts if you should choose to install them curbside. The Metro and the Townhouse are identical in every way except the Townhouse has a roof and scroll work on the doors.
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  5. What is included with the Mail Boss?

    6. Every style of the Mail Boss – curbside, house mount, or multi unit – comes with all the required hardware for installation. You will receive the correct sized drill bit and lag bolts for installing the mounting plate to wood. If you choose to mount your Mail Boss to any of our posts, we provide the necessary machine screws. We also include reflective house numbers to adhere to your Mail Boss. Finally, each box comes with three keys; additional keys are available only to customers who provide proof of purchase to ensure there is no unauthorized access to your Mail Boss.
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  6. What are the dimensions of these mailboxes?

    7. The largest outside dimensions of the Mail Boss mailboxes are as follows:

    • Curbside Mail Boss: 21″ D x 11.25″ W x 13.75″ H
    • Mail Boss Package Master: 21.5″ D x 12″ W x 16.5″ H
    • Townhouse Mail Boss: 7.5″ D x 16″ W x 16″ H
    • Metro Mail Boss: 7.25″ D x 15.5″ W x 15″ T

    For more information on Mail Boss specifications, see our Specs page.
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  7. How much does the MailBoss weight?

    8. Because the Mail Boss is composed of the most secure and durable materials, they are much heavier than the average lockingmailbox. Made of 12 and 14 gauge galvanized, powder–coated, cold rolled steel, the Curbside Mail Boss weighs nearly 40 lbs. The Townhouse and the Metro, both made of 14 and 16 gauge galvanized, powder–coated, cold rolled steel, weigh approximately 18 lbs each.
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MailBoss Installation

  1. Is the MailBoss difficult to install?

    2. No, the Mail Boss features the patented Fast-Trak mounting system, allowing you to quickly and easily install your security locking mailbox. Our competitors’ mailboxes are quite difficult to install, because they require you to work from the confines of the inside of the box. The innovative design of our locking mailboxes allows you to install the Mail Boss in just minutes, but without compromising the security of your mailbox.
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  2. Can I use my own post to mount the Mail Boss?

    3. The patented Fast-Trak mounting plate included with every curbside MailBoss has been designed to securely mount to almost any mailbox post available on the market. It can easily be mounted to existing wood platforms or posts as well.
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  3. Should I choose an In-Ground or Surface Mount post?

    4. Most of the posts we sell are 43” In-Ground steel posts. In-Ground posts are used for roadside applications, and are generally buried in the ground and secured with concrete. A Surface Mount Post includes a 27.5” steel post and Base Plate. The Surface Mount application is appropriate if you have a 4-8” curb with a walkway or driveway between your yard and the street. For more information about choosing a post, Click here.
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  4. Do I need to use a Base Plate for the curbside Mail Boss?

    5. No, the base plate is ONLY needed if you have to mount the post and the mailbox directly on cement. We recommend avoiding this type of installation if possible, because very determined thieves may steal your base plate, post, and mailbox unless you use security hardware to mount the plate to the cement and the post to the plate.
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  5. Can I install more than one MailBoss on a single post?

    6. Multiple Mail Boss mailboxes can be installed on a single post with the use of a Spreader Bar. Spreaders, available in two, three, and four box designs, allowing you to install up to four Mail Boss locking mailboxes on a single post. All the hardware you need is included. For installation, dig a 1′ x 1′ x 1′ hole and mount the post level in at least two bags of cement. When mounting more than one box on a single post, we strongly recommend that you drive lengths of rebar from the hole into the surrounding dirt at outward angles leaving a portion of the rebar exposed in the hole before installing the post and pouring the cement. We also reccomend you dig the hole deeper and wider using a treated wooden 4×4 post which will insert into our steel post. This will dramatically stabilize the post with the additional weight of more mailboxes. Mail Boss posts and spreader bars can only support up to four (4) MailBoss curbside mailboxes. For more information please go to the post installation instructions. If you need to install more than 4 MailBoss mailboxes in one area, you can use multiple posts and Spreader Bars. Alternatively, you may use a gang plank to securely mount many MailBoss mailboxes, as long as the integrity of the wood and build of the structure is sound.
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Incoming/Outgoing Mail

  1. Does the mail carrier need a key?

    2. The mail carrier does NOT require a key for individual locking mailboxes. It is USPS policy not to carry keys for individual mailboxes. The mail carrier delivers your mail via an incoming mail slot behind the top door of the mailbox.
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  2. May I receive small packages using a Mail Boss?

    3. Yes, the incoming mail slot of the curbside Mail Boss is 1.9″ H x 10.5″ W - just large enough to receive a box of checks. The Package Master easily accepts checks and small packages. The Metro and the Townhouse cannot accept a box of checks but can easily accept mail bundles with an incoming mail slot with dimensions of 1.75″ x 14.5″ on the wall mount models.
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  3. How secure is my outgoing mail?

    4. Like any other mailbox, the Mail Boss cannot guarantee the security of your outgoing mail. For this reason, as a preventive measure of security we recommend depositing your outgoing mail at the nearest Post Office location or USPS blue box.
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Placing Your Order

  1. Can I purchase the Mail Boss safely online?

    2. Absolutely! Simply click the “Buy Now” button next to the item you wish to order. The secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you feel more comfortable you may phone, fax, or mail your order using an Order Form. However, placing your order online is extremely safe and secure. Your privacy and security is our number one priority.
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  2. Where can I find the Mail Boss in retail stores?

    3. The Mail Boss locking security mailbox product line is available in many fine retail locations, including Ace Hardware, True Value, Jerry’s Home Center, Mclendon Hardware, and more. To find a location near you, please use our Store Locator.
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  3. What is your Privacy and Security policy for online purchases?

    4. Epoch Design has a firm commitment to your privacy and security. The MailBoss online site features security measures to protect against the loss, misuse and alteration of the information under our control. Our shopping cart uses industry-standard SSL encryption techniques. However, if you feel uncomfortable, you are welcome to e-mail, mail, fax, or phone in your order toll-free at 1 (800) 589-0880.
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  4. Do I need to log in to make a purchase?

    5. Our online shopping cart requires you to register to make an online purchase. To register you simply need to provide an email address and your shipping information. We only use your email address to provide order tracking information, and will not give out your personal information under any circumstances at any time.
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  5. What methods of payment do you accept?

    6. Epoch Design accepts Visa, MasterCard, and American Express for online purchases. We also accept payment by check or money order.
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  6. How do I pay by check or money order?

    7. Epoch Design accepts money orders, personal and business checks. All checks must clear before merchandise will be shipped. If you would like to pay by check or money order, print out an Order Form and send it to us via fax or mail. Be sure to enter the correct item descriptions. You may also order via telephone. Your check can be mailed to the following address: 17617 NE 65th St, Ste 2 / Redmond, WA 98052.
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  7. Do you charge sales tax?

    8. There is no sales tax collected on any order shipped outside of Washington State. Epoch Design will collect the appropriate sales tax for orders shipped within Washington state. This will be added to your total when placing your order.
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Shipping and Delivery

  1. What are US shipping rates for the mailbox?

    2. Shipping is included in the price of the Mail Boss product. All MailBoss products are shipped FedEx Ground. For expedited shipping options, please Contact Us prior to placing your order.
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  2. How long does it take for my Mail Boss to arrive?

    3. All MailBoss items are shipped within 72 hours. You should expect your order to arrive within 7-10 days. We will send you a tracking number via e-mail as soon as it is available. For expedited shipping, contact us at orders@mailboss.net prior to placing your order.
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  3. What about order tracking?

    4. We send tracking numbers through our automated email system. This will allow you to track your merchandise to your door.
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  4. What about international delivery?

    5. We currently ship throughout the contiguous United States. We generally do not ship to Hawaii, Alaska, Puerto Rico or Canada. However, we can accommodate orders to Hawaii, Alaska, Puerto Rico or Canada at an additional shipping cost. Please Contact Us directly for more information.
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Post-Sale Inquiries

  1. What is your return policy?

    2. Customer satisfaction is our top priority. If you are unsatisfied for any reason with your MailBoss purchase, you can return it at your expense within 30 days for a refund, exchange, or store credit. The item must be unused and contain all parts and packaging included with the original shipment. To return items please Contact Us via phone or e-mail. All refunds will be issued in the original form of payment used for purchase, and are subject to a 20% restocking fee. The restocking fee is waived for exchanges and store credit.
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  2. What if the product is defective?

    3. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event that your merchandise arrives damaged, we promise we will make it right! Please save all original packaging, and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival. Pictures may be required in the event of hidden damage. If there are partial damages, we will send free replacement parts to correct the problem or replace the damaged item free of charge at our discretion. If a replacement is declined and you would rather cancel your order, you may choose from the following: Upon receipt of the return we will issue a refund, store credit, or exchange at your request. Refunds are also subject to a 20% restocking fee. We are not responsible for any damages reported after 5 days of arrival.
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  3. What is your product warranty?

    4. Epoch Design stands by the quality and craftsmanship of our products. Therefore we offer a Limited Lifetime Warranty on the MailBoss and all Mail Boss products with proof of purchase to the original owner against manufacturing defects and any failure of moving parts under normal use. However, this warranty does not cover deliberate or accidental damage. This warranty also does not extend to misuse, finishes, rust, or improper installation.
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MailBoss Customer Questions

  1. “I bought one of your Mail Boss mailboxes from Lowes. I’m a little unclear as to whether my standard wooden post which is currently holding my old mailbox will work for the installation or whether I’ll need some sort of adaptor plate? I’m experiencing some problems with mail theft so I want to install your mailbox as soon as it comes in.” (Colin C.)

    2. It will mount to the top of a standard 4×4 or 4×6. I would not advise doing that though. Even if you use long lag bolts, it would be pretty easy to pop it off the post. I would attach a 16-19″ 2×8 or 2×6 to the post with long wood screws through the top and steel 90 degree angle brackets going from
    your post to the additional piece of wood. This will make it much sturdier.
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  2. “I applied the reflective numbers to the side of the box, but would like to remove them. Any advice on how to remove the numbers other than scraping
    them with a soft blade?”     (John G.)

    3. Those numbers sure are adhesive! At any drug or grocery store you can find some stuff called Goo Gone or Goof Off, some kind of product like this that is meant for removing very sticky items. We do not recommend a razor blade because any scratches made will make it very vulnerable to rust. One person in our office even suggested a heat gun.
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  3. “I work at Karp’s True Value Hardware in Stamford, CT. We just began carrying your locking mailbox products; I’m impressed by their strength & design. My question is in regards to the posts: Is 12″ deep enough for the frost line? Around here, the rule of thumb is usually 18″. (Bob)

    4. Very good question. This is covered in the post instructions which can be found in the box. The posts were designed so that a treated 4×4 will fit inside them. If you wanted your post to be buried 18″ you simply insert the 4×4 into the post so that 6″ of post protrudes out from the steel on the bottom. In some areas like Maine people go to 3.5′ on posts. The same can be done with that. I also recommend using “rebar” stakes going out from the hole at angles before the cement is poured, especially when more than one Mail Boss is mounted on one post. The Post has holes near the bottom that you can use to secure the wood inside the post.
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  4. “I like my new Townhouse mailbox. Can you tell me how many unique combinations of keys there are for this model?″ (Rod D.)

    5. Originally there were 300 unique locks for the Townhouse and in all of the new units produced August 2008 or later there are a new unique 500 combinations. We will most likely continue to change out lock sets every year or so to ensure the security of our customers.
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Still Need Help? Contact Customer Service at 1 (800) 589-7990